Pantheon.io

Project Challenge

Create the foundation for operational analytics to guide decision-making from marketing tactics to investor funding.

Pantheon.io is the leading website hosting company. With over 200,000 hosted sites. And, over 10 BILLION pages served! Pantheon focused on creating high performance hosting, professional development tools for teams and the most successful automated Drupal and WordPress publishing workflows available.

Like other successful SaaS companies, Pantheon needed accurate and timely operational analytics to guide decision-making from tactical sales decisions to board level strategy and investor presentations. So, Pantheon partnered with Telegraph Hill Software to create a data repository to bring together marketing, sales, product, and, client data as the foundation for their analytics platform.

Project Outcome

As THS consultants worked with Pantheon managers it was clear that Pantheon had grown large enough (approaching the infamous Dunbar number) that each functional area had developed it’s own systems and semantics. So, that the first task was to create a consensus among the leader of each function regarding definitions of basic terms and the priority and urgency of each aspect of the analytics project. So, THS consultants led facilitated product design meetings where functional leaders participated in defined ‘agile design’ exercises informed by research of each functions supporting systems.

The resulting task plan included design of customer-facing processes, evaluation of as-is and to-be work flows, selection of supporting software products. And, of course, implementation.

During implementation, a THS consultant took on a role akin to a CIO tailored for a SaaS company as well as roles in business analysis, product management, project management and technology implementation. THS helped Pantheon recruit for permanent roles and staff temporary roles.

As new processes were rolled out and more accurate and timely data filled the repository, THS consultants took on part-time roles as permanent staff ramped up.

Advanced Microgrid Solutions

Project Challenge

Advanced Microgrid Solutions, Inc. had just won a contract to provide intelligent energy storage solutions. Their energy industry and technology experts needed a software team that understood how to develop energy modeling software that could grow into a distributed energy storage system solution. But they only had a pre-series A budget. They turned to Telegraph Hill for assistance.​​

Project Outcome

Telegraph Hill provided an experienced onsite team who understood the challenges of advanced and scalable mathematical programming implemented in the cloud. Later, Telegraph Hill provided experts in secure, high-availability distributed systems. Working onsite with their product team, a minimal viable product was built, tested, and delivered while Advanced Microgrid raised capital, hired management and grew their internal developer team. Telegraph Hill continues to assist with the recruitment and training of Microgrid’s software team.

Eargo, Inc.

Project Challenge

Eargo, Inc. manufactures a patented wearable hearing device. They operated in stealth-mode through mid-2014. Eargo, Inc. realized they needed a web and mobile presence in a very short time. And as they approached beta release in 2015, they urgently needed an e-commerce site that would meet the needs of an FDA regulated product.​ They turned to Telegraph Hill for assistance.​ ​

Project Outcome

Telegraph Hill worked with Eargo’s business team to define the requirements for the regulated e-commerce site that would support their business model and market strategy. Working side by side with Eargo’s marketing team the site was built, tested, and delivered on schedule, allowing them to continue their rapid growth.