Our Work

Intellectually stimulating, complex, mission-critical challenges for Fintech, Software-as-a-Service, Medtech and Retail eCommerce clients.

We succeed when our clients succeed. Here are just a few stellar examples.

Fintech Clients

Our Fintech clients range from global, household names to four founders with a sketch on a napkin.  Starting from ‘square-one’ regulatory filings, to scaling up technical organizations of hundreds.

“Telegraph Hill’s managers excel at evaluating top technical talent across the entire spectrum of skills necessary for a rapidly-growing, elite SaaS firm like ours. Although they are not a staffing firm, they’ve assisted us in building a great team.”

John MacIlwaine

Chief Technology Officer


Project Challenge

Lending Club was blessed with fast growth, but with technology and organization scalability issues. The company needed to build a mission-critical SaaS platform, while hiring experienced software managers and programmers from San Francisco’s highly competitive software labor market for its onsite agile teams.

Project Outcome

Lending Club hired Telegraph Hill Software as its Software Catalyst℠. We conducted a thorough review of their existing stack, documenting the connections between source code, user functionality, and technical operations, and identified architectural limits. We then became their premier partner in rapidly building technology staff, creating elite consultant teams for development, QA, operations, and information security.

Today our consultant teams continue to work side-by-side with their growing technology organization, and many Telegraph Hill Software alumni are Lending Club managers and lead engineers.

Retail eCommerce Clients

Our retail eCommerce clients have unique requirements for consumer experience, business processes and high expectations for analytics.

“Telegraph Hill helped provide the critical management and programming skills we needed to launch our revolutionary hearing device on a state of the art eCommerce site. We look forward to their continued help as we build our in-house IT team.”

Matthew Welch

Chief Business Officer, Eargo, Inc.


Project Challenge

Eargo, Inc. manufactures a patented wearable hearing device. They operated in stealth-mode through mid-2014. Eargo, Inc. realized they needed a web and mobile presence in a very short time. And as they approached beta release in 2015, they urgently needed an e-commerce site that would meet the needs of an FDA regulated product.​ They turned to Telegraph Hill for assistance.​ ​

Project Outcome

Telegraph Hill worked with Eargo’s business team to define the requirements for the regulated e-commerce site that would support their business model and market strategy. Working side by side with Eargo’s marketing team the site was built, tested, and delivered on schedule, allowing them to continue their rapid growth.

Software-as-a-Service Clients

Software-as-a-Service clients come with challenges as diverse as the markets they serve.

“Telegraph Hill Software helped us arrive at consensus about our business analytics requirements and build the team and technology to deliver it.”

Mark Khavkin

Chief Financial Officer, Pantheon


Project Challenge

Create the foundation for operational analytics to guide decision-making from marketing tactics to investor funding.

Pantheon.io is the leading website hosting company. With over 200,000 hosted sites. And, over 10 BILLION pages served! Pantheon focused on creating high performance hosting, professional development tools for teams and the most successful automated Drupal and WordPress publishing workflows available.

Like other successful SaaS companies, Pantheon needed accurate and timely operational analytics to guide decision-making from tactical sales decisions to board level strategy and investor presentations. So, Pantheon partnered with Telegraph Hill Software to create a data repository to bring together marketing, sales, product, and, client data as the foundation for their analytics platform.

Project Outcome

As THS consultants worked with Pantheon managers it was clear that Pantheon had grown large enough (approaching the infamous Dunbar number) that each functional area had developed it’s own systems and semantics. So, that the first task was to create a consensus among the leader of each function regarding definitions of basic terms and the priority and urgency of each aspect of the analytics project. So, THS consultants led facilitated product design meetings where functional leaders participated in defined ‘agile design’ exercises informed by research of each functions supporting systems.

The resulting task plan included design of customer-facing processes, evaluation of as-is and to-be work flows, selection of supporting software products. And, of course, implementation.

During implementation, a THS consultant took on a role akin to a CIO tailored for a SaaS company as well as roles in business analysis, product management, project management and technology implementation. THS helped Pantheon recruit for permanent roles and staff temporary roles.

As new processes were rolled out and more accurate and timely data filled the repository, THS consultants took on part-time roles as permanent staff ramped up.

“Telegraph Hill Software’s consulting and development expertise helped us get our advanced energy storage solution launched as we hired our own team. They understand the dynamics of early stage startups.” 

Susan Kennedy


Advanced Microgrid Solutions

Project Challenge

Advanced Microgrid Solutions, Inc. had just won a contract to provide intelligent energy storage solutions. Their energy industry and technology experts needed a software team that understood how to develop energy modeling software that could grow into a distributed energy storage system solution. But they only had a pre-series A budget. They turned to Telegraph Hill for assistance.​​

Project Outcome

Telegraph Hill provided an experienced onsite team who understood the challenges of advanced and scalable mathematical programming implemented in the cloud. Later, Telegraph Hill provided experts in secure, high-availability distributed systems. Working onsite with their product team, a minimal viable product was built, tested, and delivered while Advanced Microgrid raised capital, hired management and grew their internal developer team. Telegraph Hill continues to assist with the recruitment and training of Microgrid’s software team.

“With Telegraph Hill’s guidance our Agile process is more efficient and collaborative – we wish we had done this a year ago!”

Jay Greene,

Co-Founder, Clockwork Recruiting

Clockwork Recruiting

Project Challenge

Clockwork Recruiting is a SaaS company serving executive search and internal corporate recruiters. Shorten development time from idea creation to feature launch.

Project Outcome

Telegraph Hill Software consultants extended the capacity of the technical management team. Helped to clarify product ownership and developer roles and responsibilities. Implemented management reporting to help company leadership track progress and measure the velocity of feature development.

As a result, feature priorities, scope, completion forecasting, and, feature ship dates were transparent across teams. Which made product planning interactions more meaningful across product, engineering, and sales teams. Which made work a bit more fun.



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