Client Success

What are you solving for?

Our clients range from global, household names to four founders with a sketch on a napkin. Solving challenges beginning with ‘square-one’ regulatory filings. Then MVP architecture, build and deployment. Then technical and organizational scaling.

Fintech Clients

Solving for innovation, scale, security and efficiency

“Telegraph Hill’s managers excel at evaluating top technical talent across the entire spectrum of skills necessary for a rapidly-growing, elite SaaS firm like ours. Although they are not a staffing firm, they’ve assisted us in building a great team.”

John MacIlwaine

Chief Technology Officer

Project Challenge

Lending Club was blessed with fast growth, but with technology and organization scalability issues. The company needed to build a mission-critical SaaS platform, while hiring experienced software managers and programmers from San Francisco’s highly competitive software labor market for its onsite agile teams.

Project Outcome

Lending Club hired Telegraph Hill Software as its Software Catalyst℠. We conducted a thorough review of their existing stack, documenting the connections between source code, user functionality, and technical operations, and identified architectural limits.

We then became their premier partner in rapidly building technology staff, creating elite consultant teams for development, QA, operations, and information security.

Today our consultant teams continue to work side-by-side with their growing technology organization, and many Telegraph Hill Software alumni are Lending Club managers and lead engineers.

Project Challenge

Lendeavor is the modern lender to medical practices, an innovative and successful fintech founded in 2014. Though person-to-person interactions are still the most critical factor in winning the trust of their clients, their client-facing web presence  extends that trust and internal systems enable effective and efficient interactions.

Lendeavor’s challenge was to scale up their business by expanding their product functionality. Their highly distributed engineering team needed to work closely with Product Management and Executive leadership representing their engineering capabilities and capacity in-person and onsite at Lendeavor’s offices in San Francisco.

Project Outcome

Telegraph Hill Software provided just the right person to be their technical management lynchpin with just the right technical skills, great communication skills, in San Francisco and on a contract-to-hire basis. 

We presented only a single, highly qualified candidate so that Lendeavor’s time was used most efficiently. We offered a contract-to-hire arrangement so that both Lendeavor and their future Director could reduce hiring risk.

Project Challenge founders intend to address banking for under served commercial customer segments through their compliance-as-a-service platform mounted on a contemporary core banking infrastructure offering cash management, deposit services and risk management services made possible by an unprecedented depth of knowledge about their unique customers.

The first challenge was to convince U.S. regulators to grant their new bank charter request. That meant including technical architecture and implementation plans that addressed the core banking platform and custom AI capabilities to assure regulators that could operate responsibly particularly in the areas of know-your-customer and anti-money laundering functionality.

Project Outcome

Telegraph Hill Software Interim CTO consultants with deep expertise in core banking platforms and AI development plus decades of experience in financial services, particularly in commercial banking and regulatory chartering processes helped’s leadership team complete OCC regulatory filing within 60 days.

Medtech & Healthcare

Solving for uniquely stringent regulatory requirements.

“We are rolling out the check in app to 20 sites throughout San Francisco.”

Kyle Peacock

CEO, Peacock Construction

Project Challenge: Ensure healthy worker deployment post Covid-19

Peacock Construction was striving to fully deploy workers at job sites while adhering to local health directives and preventing the risks of Covid-19. Paper-based forms, and, questionnaires on clipboards are time-consuming, risky to handle and do not allow for social distancing.

“The construction industry has long needed a better way to manage worker check-in”, said David Ward, CEO of Telegraph Hill Software.  

The solution is a touchless worker check in app that streamlines the onsite check-in process for anybody entering a job site, including construction workers, subcontractors, facilities staff, property managers, inspectors, and realtors.

Project Outcome: Job Site Check In App

Telegraph Hill Software’s application development service defined, built and deployed the touchless solution within 4 weeks of the initial discussion.

Workers and visitors simply point their smartphone at a unique QR code posted at the job site and answer health-related questions required by local health directives. They are then either approved or denied access to the site. If approved they are issued a daily digital QR-code entry badge. Site supervisors are provided a list of everyone admitted to the site and notified of any potential health issues. Site supervisors can challenge anyone they don’t recognize and verify the QR-code entry badge using their own smartphone camera. 

Health information is only stored on the user’s smartphone, never at the construction company or on any shared computing infrastructure thereby providing an added level of privacy and avoiding data liability.

Telegraph took advantage of the state-of-the-art on Google Cloud platform.  The mobile app is built using Google’s flutter/dart language for access as a Web app, and as an iPhone and Android phone app.  Google’s Firebase is the development platform and Cloud Firestore is the NoSQL data store.

Project Challenge

Healthcare companies partner with Ximedica to transform bold ideas into life-changing innovative medical devices and diagnostics. Their teams of leading designers, engineers, analysts, and project managers with unique individual talents come together to tackle challenges at every stage of the development process, from concept through approval to manufacturing and delivery.

Ximedica’s Digital Products division starts with products, data, and users to create digital experiences for medical devices. Digital products are by their nature iterative and evolutionary. Every Digital Product design requires a data platform that supports the innovation embodied by the product, ensures future flexibility as the device progresses through a lengthy approval process and meets regulatory compliance today and in the future.

Ximedica turned to Telegraph Hill Software for  

Project Outcome

Telegraph Hill Software’s Interim Chief Technology Officer worked as part of Ximedica Digital Product design teams providing deep technical expertise in data platform architecture and security, software development process best practices and software organization building. 

Project Challenge

Baby Box is a startup focused on helping parents provide the best and safest care to their newborns, including providing free education and products that promote safe-sleep practices.  When their CTO left, they reached out to Telegraph Hill Software for help.

Project Outcome

Telegraph Hill Software provided a senior technology manager to lead the Baby Box engineering team.  As part of this engagement, THS assessed the team, the technology platform, and the development processes to identify inefficiencies and recommend improvements. 

Much of this coaching involved recognizing that the team itself was talented and well-suited to deliver the solutions the business needed, but that updates to Agile methodology and practices would go a long way to helping them deliver more product sooner.  After a permanent Engineering Director was recruited, THS stayed on for several weeks to smooth the transition.

Software-as-a-Service Clients

Solving for challenges as diverse as the markets they serve.

Project Challenge: Bigger Impact with a Smaller Team

The Public Library of Science (PLOS) is a nonprofit, Open Access publisher accelerating progress in science and medicine by leading a transformation in research communication. Today hundreds of thousands of researchers choose to share and discuss their work via PLOS.

When the idea for PLOS began in 2000, internet computing infrastructure was just beginning to support their Open Access mission. Twenty years later, much of the original infrastructure remained, requiring a large technical team to enhance and operate it ;straining PLOS’s budget.Modern public cloud infrastructure offered greatly reduced compute costs and much higher labor productivity. But, the journey to cloud-native requires new skills and resources, careful financial planning, and, aligning business and technical visions.

Telegraph Hill Software’s CTO Consulting service helped PLOS steer towards the advantages of a Google Cloud infrastructure.

Project Outcome: Optimal infrastructure

Success is in the details. Careful business and technical analysis discovered the optimal path for each of PLOS’s applications individually and as a whole.

Some applications were simply ‘containerized’ and deployed within Google Kubernetes Engine which optimized infrastructure footprint and costs. Other applications were refactored as cloud-native applications taking advantage of the huge improvements in development, and, continuous delivery tools available in the Google Cloud. Every application benefited from Google Cloud’s world-class network, security and operations infrastructure.

The outcome was a change in business strategy as well as technical strategy enabled by reductions in technical complexity and administrative overhead. The technical team was smaller, more agile and far more cost effective.

“Telegraph Hill Software helped us arrive at consensus about our business analytics requirements and build the team and technology to deliver it.”

Mark Khavkin

Chief Financial Officer, Pantheon

Project Challenge: Revenue growth via more effective selling is the leading Drupal & WordPress website hosting company. With over 200,000 hosted sites. And, over 10 BILLION pages served! Pantheon focused on creating high performance hosting, professional development tools for teams and the most successful automated Drupal and WordPress publishing workflows available.

Like other successful SaaS companies, Pantheon needed accurate and timely operational analytics to guide decision-making from tactical sales decisions to board level strategy and investor presentations, including…

  • Annual Recurring Revenue
  • Customer Churn
  • Revenue Churn
  • Customer Lifetime Value
  • Customer Acquisition Cost

…to name just a few.

So, Pantheon partnered with Telegraph Hill Software to create a data repository to bring together marketing, sales, product, and, client data as the foundation for their analytics platform.

Project Outcome: Coherent, actionable data from every perspective

As Telegraph Hill Software’s Interim Chief Data Officer worked with Pantheon managers it was clear that Pantheon had grown large enough that each functional area had developed it’s own systems and semantics. So, the first task was to create a consensus among the leadership of each function regarding definitions of basic terms and the priority and urgency of each aspect of the analytics project. THS consultants led facilitated product design meetings where functional leaders participated in defined ‘agile design’ exercises informed by research of each functions supporting systems.

Source data is drawn from from multiple sources; micro-services withing Pantheon’s platform, Recurly subscription billing, Salesforce CRM and financial reporting systems. The data pipeline process extracts snapshots into a bucket file system. Dynamic schemas can automatically adapt to changes in source schemas and to the contents of JSON blobs from operational systems.

The resulting data store includes time series coding and provenance tracking so that changes to date range data over time can be explained completely.

Account relationship rules inform customer identification and data aggregation so that leadership decisions are based on agreed information.

Project Challenge

When Workday acquired the business analytics product Platfora the Analytics engineering team was under great pressure to integrate the new product under tight deadlines and enable “Bring Your Own Data” functionality for Workday clients.

Workday’s Analytics engineering management turned to Telegraph Hill Software to quickly grow their team with senior engineering talent in the highly competitive San Francisco Bay Area labor market and reduce hiring risk. Telegraph Hill Software responded with Senior Engineers on contract-to-hire terms.  

Project Outcome

While product integration is still on-going, Workday is clearly far ahead of where they would have been without Telegraph Hill Software’s talented engineering team. The immediate goal is to deliver the generalized analytics platform enabling Workday clients to add external data to their Workday data. The next goal is to create analytics products specific to human resources, finances and IT. 

Telegraph Hill Software’s responsibilities include:

  • Creating data generation tools to troubleshoot production issues
  • Troubleshooting Spark performance issues
  • Automating and parameterizing CI/CD pipelines
  • Site reliability engineering
  • SparkUI query development
  • Transitioning large-scale Python 2 to Python 3 code conversion

“With Telegraph Hill’s guidance our Agile process is more efficient and collaborative – we wish we had done this a year ago!”

Jay Greene,

Co-Founder, Clockwork Recruiting

Project Challenge

Clockwork Recruiting is a SaaS company serving executive search and internal corporate recruiters. Shorten development time from idea creation to feature launch.

Project Outcome

Telegraph Hill Software’s CTO Consulting extended the capacity of the technical management team. Helped to clarify product ownership and developer roles and responsibilities. Implemented management reporting to help company leadership track progress and measure the velocity of feature development.

As a result, feature priorities, scope, completion forecasting, and, feature ship dates were transparent across teams. Which made product planning interactions more meaningful across product, engineering, and sales teams. Which made work a bit more fun.


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